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Shipping & Returns

Returns Policy If you are not 100% satisfied with your purchase you may return it within 30 days of delivery for a full refund, no questions asked. We will also pay the return shipping costs. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

Free Shipping Rules and Restrictions

Free shipping applies to all Hanging Rooter Vases using USPS 2-3 Day Priority shipping. For larger orders UPS Ground may be used. Replacement vases and plant sticks will ship by USPS First Class. At this time we only ship within the forty-eight (48) contiguous United States.  Free shipping is offered to retail customers only.