100% Satisfaction Guarantee

At The Brass Butterfly, we are committed to quality and take pride in crafting products that delight our customers. Your satisfaction is our top priority, and if you are not completely satisfied with your purchase, we offer a simple return policy

Returns

We cover all return costs, including any return shipping fees. Please return products within 30 days of receipt in their original condition and packaging. If your item is defective or damaged during shipping, we’ll handle everything to ensure a smooth return or exchange experience. To initiate a return, please contact us to receive a prepaid shipping label and further instructions.

Refunds

Once the item is received, a full refund will be issued to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.